Stakeholder Communication

Innocare Optoelectronics Corp. listening to the expectations and feedback of stakeholders is based on four mechanisms: communication, consultation, participation, and cooperation. We communicate and negotiate with six major stakeholders: employees, customers, shareholders/investors, suppliers/contractors, government, and society (community, media, NGOs/non-profits). We also disclose information about our progress and changes in sustainable management, as well as our future goals, to the public through information disclosure. The stakeholder communication situation in 2023 was reported to the Board of Directors on February 20, 2024.

Stakeholder communication situation.

StakeholderConcerned issuesMajor Communication Channel, Response Method, FrequencyResult in 2023
Employees

1.Recruitment and staffing
2.Immediate care and feedback during complaint
3.On-the-job training
4.Occupational health and safety

 
 
Communication channel:
1.Labor-management meeting: quarterly
2.Employee welfare meeting: quarterly
3.Employee suggestion box: irregularly
Contact person: Ms. Hsu
[email protected]
06-7007238#22612

1.4 labor-management meetings；4 employee welfare meetings in a year

2.2 employee care cases in a year

Shareholders /
Investors		1. Financial Performance
2. Recruitment and retention		Communication channel:
1. AGM: yearly
2. Institutional investor conference: half-yearly
3. Annual report: yearly
4. Investors mailbox: irregularly
5. Releasing material information on MOPS: irregularly
Contact person:
Investor Relations: Mr. Teng
[email protected]
06-7007238#22546

1. Annual report, quarterly financial reports and monthly revenue are announced on time

2. Keep the IR mailbox and spokesperson channels open to help investors understand the Company’s operations and  performance.
The IR mailbox responded to a total of 5 inquiry emails from investors and made more than 15 phone calls this year

3. One entity Investors’ Conference was held this year

4. 76 pieces of material information (Chinese / English) and 202 pieces of announcements

Customers1. Continuously provide high-quality and high-tech products
2. Customer Relationship Management
3. Product design, manufacturing and storage procedures meet medical regulatory requirements		Communication channel:
1. Daily meeting: daily, weekly, monthly
2. Evaluation: quarterly, yearly
3. Satisfaction survey: yearly
Contact person: Ms. Chen
[email protected]
06-7007238#22497

1. Communicate at sales meetings and negotiations at any time

2. Visit customers from time to time, listen directly to their opinions, and provide immediate feedback

Suppliers1. Occupational health and work safety
2. Stable operation		Communication channel:
1. Daily meeting: daily, weekly, monthly
2. Evaluation: yearly
3. Supplier audit: irregularly
4. Anti-corruption mailbox: irregularly
Contact person:
Anti-corruption mailbox:
[email protected]
Ms. Tseng,
[email protected],
06-7007238#22610

1. 5 supplier high-level communication meetings

2. 8 supplier evaluation and review meetings

Society
(communities, media, non-governmental organizations)		1. Pollution control
2. Recruitment and staffing		Communication channel:
Public benefit activity projects: irregularly
Contact person: Ms. Hsu,
[email protected], 06-7007238#22612

1. Participate in seminars and actively respond to surveys such as questionnaires

2. Release company information irregularly, announce company’s operating performance and more quarterly

3. Jointly organize environmental education, beach cleanup, donation of materials, and other public welfare activities with Innolux Corporation Education Foundation

4. Held the “Southwest Coast Ten Thousands People Action X-ray Lung Cancer Screening Program” (continuation from the previous year) with the National Cheng Kung University School of Medicine